Return, Refund, and Cancellation Policy

All Sales Are Final

Due to the nature of trading cards, collectibles, and factory-sealed products, all purchases from Big Pack Energy are final.

Except for the limited circumstances described below or where required by applicable law, we do not accept returns or exchanges and do not issue refunds after an order has been placed.

Refunds, returns, or exchanges will not be provided for:

• Change of mind or buyer’s remorse
• Accidental or duplicate orders
• Market-price changes after purchase
• Products purchased elsewhere for a lower price
• Dissatisfaction with card selection, pack contents, pull rates, card centering, print quality, or grading results
• Manufacturer packaging variations
• Minor cosmetic imperfections to exterior packaging, including small dents, scuffs, corner wear, loose wrapping, or other normal factory, shelf, or shipping-related imperfections, unless a specific packaging condition was expressly guaranteed in the product listing

Please carefully review the product description, condition information, quantity, shipping address, and all other order details before completing your purchase.

Order Changes and Cancellations

Orders begin processing quickly. Changes or cancellations are not guaranteed after an order has been submitted. Once an order has been processed or fulfilled, it cannot be changed or canceled.

Preorders are final and cannot be canceled because of market-price changes, release-date changes, or a customer’s decision not to purchase the product. Manufacturer and distributor release dates are estimates and may change.

Damaged, Incorrect, or Missing Items

If your order arrives with material shipping damage, contains an incorrect item, or is missing an item, please contact Big Pack Energy within three calendar days of the carrier’s recorded delivery date.

Your message must include:

• Your order number
• A description of the problem
• Clear photographs of the shipping box
• A photograph showing the shipping label
• Photographs of the packing materials and affected product

Please retain all original packaging while the claim is being reviewed. Do not open a sealed product if it appears damaged or if you received the wrong product.

Once the issue has been verified, Big Pack Energy will provide an appropriate remedy, which may include a replacement, store credit, or a refund to the original payment method. The available remedy will depend on the circumstances and product availability.

Products may not be returned without prior authorization. Unauthorized returns will not be accepted or refunded.

Factory-Sealed Product Contents

Big Pack Energy cannot guarantee the cards, pack contents, pull rates, card condition, centering, print quality, code-card functionality, or grading results inside a factory-sealed product.

Manufacturing defects or missing contents inside an otherwise intact factory-sealed product may need to be addressed directly with the product manufacturer. When appropriate, we will provide reasonable proof of purchase to assist with a manufacturer claim.